Return & Exchange Policy

Shipping Policy

At GDS Herbal, we strive to deliver your order to your doorstep in a timely and efficient manner. Our shipping policy is designed to ensure that you receive your products promptly while providing transparency and clarity throughout the process.

Order Processing Time:

Once your order is placed, please allow 2 business days for processing before it is shipped. During peak seasons or promotional periods, processing times may be slightly longer, but we make every effort to fulfill orders as quickly as possible.

Shipping Methods and Delivery Times:

We offer several shipping options to accommodate your needs, including standard shipping and expedited shipping. The delivery time varies depending on your location and the shipping method selected during checkout.
Standard shipping typically takes 5 business days for delivery, while expedited shipping may arrive sooner. Please note that delivery times are estimates and may be subject to delays beyond our control, such as weather conditions or carrier delays.

Shipping Rates:

Shipping rates are calculated based on the weight of your order, the shipping destination, and the selected shipping method. You can view the shipping cost during the checkout process before completing your purchase.

Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment and track its progress until it reaches you.

International Shipping:

We currently offer shipping within North America, Europe & Asia. Please note that international shipping rates and delivery times may vary depending on the destination country's customs regulations and import restrictions.

Shipping Restrictions:

Some products may be subject to shipping restrictions or regulations imposed by certain countries or regions. Please review our product descriptions and shipping information carefully to ensure compliance with any applicable restrictions.

If you have any questions or concerns about our shipping policy, shipping rates, or delivery times, please don't hesitate to contact our Customer Care team. We're here to help and ensure that your shopping experience with GDS Herbal is seamless and enjoyable.

Thank you for choosing GDS Herbal. We appreciate your business and look forward to serving you with high-quality products and exceptional service.

Return & Exchange Policy

At GDS Herbal, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return and exchange policy to ensure your peace of mind.

Eligibility:

To be eligible for a return or exchange, your item must be unused, in its original packaging, and in the same condition that you received it.
Returns and exchanges are accepted within 14 days from the date of purchase.
Certain products, such as perishable items or items marked as final sale, may not be eligible for return or exchange. Please check the product description for specific details.

How to Initiate a Return or Exchange:

Contact Customer Care: To initiate a return or exchange, please contact our Customer Care team within the specified timeframe. You can reach us via [phone/email/live chat], and one of our representatives will assist you with the process.
Provide Order Details: Please have your order number and details ready when contacting Customer Care. This will help expedite the process and ensure a smooth resolution.
Return Authorization: Once your return or exchange request is approved, we will provide you with a return authorization number and instructions on how to return the item(s) to us.
Send the Item(s) Back: Carefully package the item(s) you wish to return or exchange and ship them back to us using a trackable shipping method. Please include the return authorization number on the package to ensure proper identification.

Refunds and Exchanges:

Upon receiving the returned item(s), we will inspect them to ensure they meet the eligibility criteria outlined above.
If your return is approved, we will process a refund to your original payment method or initiate an exchange for the desired item(s), depending on your preference.
Please note that shipping fees are non-refundable, and return shipping costs may be deducted from your refund unless the return is due to a defect or error on our part.

If you have any questions or need further assistance regarding our return and exchange policy, please don't hesitate to contact our Customer Care team. We are here to help and ensure that your experience with GDS Herbal is positive and hassle-free.

Thank you for choosing GDS Herbal. We appreciate your trust in our products, and we strive to exceed your expectations with every purchase